COBS Home Brewing Supplies Ltd

Privacy Policy Summary

We understand that privacy policies can be long and complex. Here is a brief summary of how we handle your personal information:

  • What We Collect: We collect the information you provide us when you create an account or place an order, such as your name, address, email, and payment details. We also automatically collect some technical data (like your IP address) to improve our website and prevent fraud.
  • Why We Collect It: We only collect information that is necessary to process your orders, manage your account, and provide customer support.
  • Who We Share It With: We share your information with trusted partners who are essential to running our business, such as payment processors and shipping companies, so they can fulfill your order. We will never sell or rent your personal information to anyone else.
  • Your Rights: You have the right to know what information we hold about you and to ask us to correct or delete it.
  • Security: We take reasonable steps to protect your personal data from being accessed or misused.

For all the full details on how we protect your privacy, please read our full Privacy Policy page.

COBS Home Brewing Supplies Ltd

Full Privacy Policy

Last updated: 22 September 2025
Time stamp: 10.35pm

1. Introduction

This Privacy Policy explains how COBS Home Brewing Supplies Ltd (“we,” “us,” or “our”) collects, holds, uses, and discloses personal information in compliance with the New Zealand Privacy Act 2020. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

By using our website, purchasing our products, or creating an account, you consent to the collection, use, and disclosure of your personal information as described in this policy.

2. What Personal Information We Collect

We collect personal information that is necessary for us to provide our products and services. The types of personal information we may collect include:

  • Identity and Contact Information: Your name, email address, phone number, and physical addresses (billing and shipping).
  • Account Information: Your username and encrypted password.
  • Transaction Information: Details about products you have purchased and payment information (e.g., credit card details). Please note that we do not store your full payment card details on our servers; this information is handled securely by our payment gateway providers Stripe and PayPal.
  • Communication Data: Information you provide when you contact us via email, phone, or through our website, including reviews and feedback.
  • Technical Data: We automatically collect data about your use of our website, which may include your IP address, browser type, operating system, and a record of the pages you visit. This is often referred to as metadata.

3. How We Collect Personal Information

We collect personal information directly from you when you:

  • Create an account on our website.
  • Place an order as a guest or logged-in user.
  • Contact us with an inquiry or a complaint.
  • Submit a product review.

We may also collect information from third-party services that we use, such as Google Analytics, to understand how visitors use our website and improve our services.

4. How We Use Your Personal Information

We use your personal information for the following purposes:

  • To Process and Fulfill Your Orders: To process your payments, ship your products, and communicate with you about your order status.
  • To Manage Your Account: To create and maintain your account, and to provide you with a more personalized shopping experience.
  • To Communicate with You: To respond to your inquiries, provide customer support, and send you important service-related messages.
  • For Marketing Purposes: With your consent, to send you newsletters, promotional offers, and information about new products that may be of interest to you. You can unsubscribe from these communications at any time.
  • To Improve Our Website and Services: We analyse anonymized usage data (metadata) to understand customer behaviour, troubleshoot technical issues, and improve our website’s functionality and content.
  • To Protect Our Business: To detect and prevent fraudulent transactions, spam reviews, or other malicious activity.

5. Disclosure of Personal Information

We may share your personal information with third parties only when it is necessary for a lawful purpose and in compliance with the Privacy Act. These third parties include:

  • Payment Gateways: To securely process your payments (e.g., Stripe, PayPal).
  • Shipping and Logistics Providers: To deliver your orders.
  • IT Service Providers: Companies that host our website, manage our data, or provide other technical support.
  • Analytics Services: Providers like Google Analytics who help us analyse website traffic. This data is often shared in an aggregated and anonymized form.
  • Social Media Platforms: When you click on social media share links, information about your activity may be sent to those platforms. Their use of your data is governed by their own privacy policies. We are not responsible for how they handle your personal information.

We will never sell or rent your personal information to third parties for their marketing purposes.

6. Cookies and Tracking Technologies

Our website uses “cookies” and similar tracking technologies. Cookies are small data files stored on your device. We use them to:

  • Remember the items in your shopping cart.
  • Keep you logged into your account.
  • Analyse website traffic and user behaviour.

You can manage your cookie preferences through your web browser settings. However, please be aware that disabling cookies may affect the functionality of our website.

7. Storage and Security

We take reasonable steps to protect the personal information we hold from loss, unauthorized access, or misuse. Your information is stored on secure servers and protected by appropriate security measures, including encryption and access controls.

8. Your Privacy Rights

Under the Privacy Act 2020, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of any personal information we hold about you that you believe is inaccurate.
  • Request that we delete your personal information where there is no legal reason for us to continue to hold it.

If you wish to exercise any of these rights, please contact our Privacy Officer using the contact details provided below. We may require proof of identity to verify your request.

9. How to Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact our Privacy Officer:

  • Name: Gilbert Roberts
  • Email: cobshomebrewing@gmail.com
  • Phone: 027 210 8371

If you believe we have not handled your personal information in accordance with the Privacy Act, you have the right to make a complaint to the New Zealand Office of the Privacy Commissioner.